We accept card payments (Visa, MasterCard, American Express), PayPal, Amazon Pay, Android Pay, bank transfers (make sure to include your order reference) as well as cash payments for orders placed on-site at our office in Epping.
Level 1 PCI DSS compliance
Down To Science is certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies their compliance with standards for security policies, technologies and ongoing processes that protect their payment systems from breaches and theft of cardholder data.
Down To Science is hosted by Shopify Inc. (NYSE:SHOP). Backed by the leading ecommerce platform enables them to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, they can offer you a secure, robust, and performant ecommerce experience.
Down To Science uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
Down To Science wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund. You can return items for up to 60 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
You will be notified of the success of your payment and will receive an order confirmation as soon as the transaction is authorised.
There are no hidden charges.
We are registered for VAT in the UK - GB 237 9411 91. We issue VAT invoices for all orders. A link to your VAT invoice will be sent to your e-mail address. You can easily download and print your invoice from there as needed.