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How to return your order

Satisfaction Guaranteed

 

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Down To Science wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund. You can return items for up to 60 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt (have your order number for online orders).

To return your order, send us an email at cs@downtoscience.com or fill our contact from and we will assist with postage, labels and instructions. All you need to do is let us know what the reason for the return is and quote your order number. This can be found either in the order confirmation email or in your orders section of your account with us. We will then send you a prepaid return label. Alternatively, you can generate a label yourself. Once we receive the item back, we will process your refund immediately.

For more detailed information check our refund policy.