Delivery service information
We despatch your orders daily at 1 PM from Monday to Friday. This means that if your order is placed before 12:45 PM on a weekday, it will be despatched on the same day. If your order is placed after 12:45 PM on a weekday, it will be despatched on the next working day. Orders placed after 12:45 PM on Friday or during the weekend will be despatched on Monday.
With our standard delivery service you will get your order in between 2 and 3 working days. You can also get your items delivered on the next working day (costs £3.99 for orders under £60/free over £60). Your package will be tracked and you will receive your tracking code and link via email. We use Royal Mail and Hermes for our standard deliveries.
If you are not at home when your order is delivered, the courier may leave it with a neighbour or in a secure location (if there is a suitable and safe one). In the event that you are not at home and no neighbour or secure location is available, the courier will make 3 delivery attempts. Depending on the service options chosen at checkout, you may also receive email, text or app notifications regarding this.
In all cases when the courier visits your address and you are not present, a card will be left for you with details about your package. In addition, when you choose next day delivery service, you will get a variety of options to customise and amend your delivery - get a one-hour delivery window, follow your package live, change delivery day, change delivery address.