About us

 

Down To Science is your one-stop shop for kitchenware & household products:

  • all sorts of cookware with an extensive range of pots and pans

  • small kitchen electrical appliances and cookers

  • serving dishes, tableware and catering equipment

  • bathroom accessories and essentials

  • home accessories, decorations, ottoman stools & other

Our main priority is to deliver satisfaction to you, our customer. Here is how we strive to bring outstanding value to you:

  • Customer service excellence. Our customer feedback and reviews are a testimony to our vigilance in keeping our customers happy. (Below are our ratings on Amazon and eBay)

  • Extensive and ever growing range of products that are affordable, yet stylish and made to meet high standards. Many of these are available in matching sets in the same beautiful colour. 

  • We believe in fairness, responsibility and equality - our team is like a family and together we work hard to minimise our carbon footprint and make our business sustainable. We only use recycled materials for packaging - cardboard, paper and inflatable plastic film that reduces its volume 50 times after use and, as all the above materials, is also re-recycled when disposed of correctly. In addition, our company uses only 100% electric vehicles to support the improving the quality of air we breathe and reduce adverse effects to the environment.

  • We ship individual item orders within the European Union. Higher volume orders are shipped worldwide. Large quantities of most item are in stock. Alternatively, we help you get in contact with a shipper or arrange delivery/pickup with your shipper. Discounts are available for such orders (trade account required). New trade and export accounts are welcome - please check our Trade accounts page for further information. You can count on our expert customer service team for support with any products or questions.

We are serious about security and take pride in our ability to provide a safe environment for you to shop with a piece of mind.

 

  • Level 1 PCI DSS compliance

    Down To Science is certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies their compliance with standards for security policies, technologies and ongoing processes that protect their payment systems from breaches and theft of cardholder data.

  • Secure Infrastructure

    Down To Science is hosted by Shopify Inc. (NYSE:SHOP). Backed by the leading ecommerce platform enables them to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, they can offer you a secure, robust, and performant ecommerce experience.

  • SSL Certificate

    Down To Science uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.

  • Satisfaction Guaranteed

    Down To Science wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund. You can return items for up to 60 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt.Our office & warehouse in Epping are open for walk-ins, both retail and wholesale. We would be happy to meet you in person and show you samples of our products. Orders can be taken on-site, via phone, e-mail, or our website and can be processed and dispatched/delivered immediately or up to within a working day for very large quantities (subject to cleared payment).

Contact

  • Address:

Unit 2

Bower Hill Industrial Estate

Epping

CM16 7BN